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Tales from Consumer Advocacy Land
by Michelle Couch-Friedman

Real stories. Real rescues. Real advice.
True tales of travelers in trouble and consumers in crisis — told by the journalist who doesn’t just report the mess, but fixes it. Tales from Consumer Advocacy Land is the companion newsletter to Consumer Rescue

☹️✈️United Airlines didn't scan his boarding pass. Will it cost him $2,743?

Mar 1, 2026

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9 min read

☹️✈️United Airlines didn't scan his boarding pass. Will it cost him $2,743?

🚙💸After my rental car crash, Hertz charged me a $1,900 impound fee. Help!

Feb 17, 2026

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9 min read

🚙💸After my rental car crash, Hertz charged me a $1,900 impound fee. Help!

⚓️💰Cruise ship passengers tricked out of $6,000 by fake Costco Travel

Feb 6, 2026

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9 min read

⚓️💰Cruise ship passengers tricked out of $6,000 by fake Costco Travel

!!️ ✈️New TSA rules start tomorrow!

Jan 31, 2026

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10 min read

!!️ ✈️New TSA rules start tomorrow!

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Tales from Consumer Advocacy Land

The newsletter of Consumer Rescue
by investigative journalist and ombudsman columnist Michelle Couch-Friedman

Real stories. Real rescues. Real advice.

© 2026 Tales from Consumer Advocacy Land by Michelle Couch-Friedman.
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