⛑️Consumer Rescue presents🛟
Tales from Consumer Advocacy Land
Real stories. Real rescues. Real advice.
Hello friends. Happy Tuesday! ❤️
I’m trying to get back into a regular publishing schedule on Tuesdays and Sundays now that I have a little breathing room in the house-selling situation. If you’re looking for the latest edition of “Life, Lately,” that will be on Sunday. Today we have the latest in Consumer Advocacy Land.
A few weeks ago I told you about a couple who had booked a cruise with Costco Travel. Unfortunately, the couple was given incorrect information. That led them to show up at the pier without the correct documents to board the ship.
Today you can find out what my investigation uncovered and who is responsible for this $13,000 cruise fiasco.
I also have some stories you might have missed recently:
Enjoy!!
This Week’s Fiascos and Fixes 🔍
😵A Canadian couple say Costco Travel told them that they did not need visas to take a cruise to Brazil. But when they arrived at the pier in Buenos Aires on embarkation day, Celebrity crew members said otherwise. As a result, the stunned husband and wife were denied boarding the cruise and left stranded in Argentina.
Your bank can’t reverse a successful credit card dispute nearly a year after confirming a positive resolution. So why did Nusenda backtrack and surprise this customer with a $16,544 recharge long after his dispute was finalized?
That’s what the Consumer Rescue team aimed to find out after this unusual request for help hit our inbox.
Royal Caribbean offered a couple the opportunity to bid on an upgraded cabin for their upcoming cruise. So they did. Then just days before the Liberty of the Seas set sail, the cruise line accepted their $4,200 RoyalUp bid. But this wasn’t welcome news for the couple. By that time, they had paid Royal Caribbean thousands of dollars to switch to one of the largest suites onboard the ship.
The cabin Royal Caribbean awarded the couple through RoyalUp was actually a RoyalDown.
❌I’ve spent years writing about Zelle scams and how to recognize and avoid them. That’s what makes what happened to my daughter last week on the streets of Philadelphia so unusual.
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Until next time 😃
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Of course, you can always reach me at [email protected]
Your friend and loyal consumer advocate,
Michelle Couch-Friedman
Founder/CFF (Chief Fiasco Fixer) 😛
917-841-0583
The Consumer Rescue newsletter and the articles you read on the site are fine-tuned by a team of absolutely wonderful editors (and my friends): Art Ellis, Karen Roberts, Irene Rawlings, Wendie Feinberg, Tanya Anticevic, Jennifer Finger, Robyn Whittingham, Teri Bergin, Dwayne Coward, and Chip Elam. ❤️ |