Tales from Consumer Advocacy Land
by Michelle Couch-Friedman

Real stories. Real rescues. Real advice.
True tales of travelers in trouble and consumers in crisis — told by the award-winning journalist who doesn’t just report the mess, she fixes it. Tales from Consumer Advocacy Land is the companion newsletter to Consumer Rescue.

🥹Extenuating circumstances forced my family to cancel our Vrbo. Where's my $3,497 refund?

May 17, 2026

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5 min read

🥹Extenuating circumstances forced my family to cancel our Vrbo. Where's my $3,497 refund?

☹️🚢Instant regret: Cruise passenger buys a $3,100 "magical device" during a port stop

May 3, 2026

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7 min read

☹️🚢Instant regret: Cruise passenger buys a $3,100 "magical device" during a port stop

☹️🚢Shock at the dock: Brazil visa rule leaves nearly 100 passengers denied boarding

Apr 26, 2026

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6 min read

☹️🚢Shock at the dock: Brazil visa rule leaves nearly 100 passengers denied boarding

⚠️🤪I fell for a Facebook ad scam. How do I get my money back?

Apr 17, 2026

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4 min read

⚠️🤪I fell for a Facebook ad scam. How do I get my money back?