🏴‍☠️If porch pirates steal your Amazon delivery, can you get your money back?

 ⛑️Consumer Rescue presents🛟

Tales from Consumer Advocacy Land

Real stories. Real rescues. Real advice.

Hello, friends! Happy Monday.

Today has been one of those days…🤪 I’ve been working on a tough case for several weeks now, and I thought today would be the day I could finally give the consumer the news he’s been waiting to hear.

Instead, the company came back with a new layer of nonsensical gobbledygook that sent us down another rabbit hole. Then, as I was speaking to a representative of a government organization about this case, my old dog rolled over onto my computer cord and flipped the power off — cutting off the call.

Anyway, I promise you, when I can finally tell you about this frustrating case, you’ll be stunned by the lengths the company involved went to defend what isn't defensible — and the lengths I had to go to resolve this one.

But today let’s talk about porch pirates. In our first featured article, I’ll tell you about a young college student who ordered an iPad on Amazon. On the day it was delivered, thieves swiped it from her doorstep before she arrived home. Although an AI customer service bot told her not to worry and assured her that Amazon would send her a refund, a real human employee overrode that decision.

When she reached out to me, she was down one iPad and $400 with school starting in just days. Worse, Amazon warned her that her account was in danger of being permanently deactivated.

So what’s going on here, and does Amazon refund you if porch pirates steal your booty? I’ll give you the answers today.

Also, new this week: over at The Points Guy, I share my best advice on how to write a powerful and effective travel complaint.

And, of course, I have some stories you may have missed the first time around:

PS. I intended to write my personal column, “Life, Lately,” this afternoon, but because of the development with the difficult case mentioned above, I didn’t finish it. I will have an update in our next newsletter, I promise! ❤️

🤗We had a surge in new subscribers this week, and I want to welcome you all. We're delighted to have you here with us.

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