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⛑️Consumer Rescue presents🛟
Tales from Consumer Advocacy Land
Real stories. Real rescues. Real advice.
Happy Monday, friends! 🤓
Let’s dive right into what’s new in Consumer Advocacy Land.
First up today: a disgraced former tour guide who catered to Carnival Cruise Line passengers has reappeared after lying low for the past two years. The problem for her? A significant number of her former customers are still owed refunds — and they have not forgotten. And neither did I.
So what exactly is Sandra O’Leary, formerly of Sandra’s Cruise Tours, doing on Airbnb and Viator? And does she have any intention of paying back those former customers?
I’ll tell you what my latest investigation turned up and what you can do to make sure you don’t risk losing your vacation dollars to a less than scrupulous tour operator when you book your next cruise excursion.
Of course, I have some other articles you may have previously missed:
And scroll to the bottom of the newsletter if you’re interested in the latest edition of Life, Lately.
Enjoy!
This Week’s Fiascos and Fixes 🔍
An independent cruise excursion operator has resurfaced after a two-year hiatus. Sandra O’Leary, of the now-shuttered Sandra’s Cruise Tours, still owes former customers thousands of dollars. Not surprisingly, those people are particularly infuriated by her sudden appearance on Airbnb Experiences and Viator, selling guided day tours in Newfoundland.
So, has O’Leary turned over a new leaf? Will she finally repay the money she owes? Or is this just her next chapter? Here’s my report.
At some point during her international flight from New York to Madrid, Alberta Chen lost her passport. As a result, she ended up at the immigration window in Spain with no passport to show to the officers. What happened next was a traveler’s worst nightmare. Alberta was taken from the airport, placed in detention overnight, and then deported back to the United States the following day.
It isn’t just wishful thinking to say that every consumer can get excellent customer service and fix their own problem. But it takes effort and strategy.
During my many years as a consumer advocate, I’ve tackled some of the most shocking customer service failures imaginable. I’ve recovered millions of dollars for consumers on the verge of giving up.
A New Orleans college student ordered a cute pink iPad ahead of the new semester on Amazon. Unfortunately, brazen porch pirates stole the package containing the device just 45 minutes after the driver delivered it.
Life, Lately 🏡

The ghosts of my gardens past
If you’ve been a regular reader, then you know that every summer for the past 27 years, I have had a full garden. Living in the Garden State, it has always been pretty easy to grow tomatoes, zucchinis, cucumbers, potatoes, peppers and more. I’ve always loved being able to pick things in the garden and bring them right into the kitchen to make grilled vegetables, spaghetti sauce, and other tasty treats.
When I downsized this summer, my garden was one of the things I had to say goodbye to. That was sad. But then I was at the local Home Depot one afternoon just after moving here. I was surprised they still were selling seedlings for gardens even though it was late July.
My husband and I had lived for many years in New York City before New Jersey and patio gardens were popular there. So when I saw all these little seedlings looking for a home, I got the idea that I could start a patio garden, too. The problem, of course, is that the middle of summer is definitely not the best time to start a vegetable garden.
I was undeterred and brought my little plants home. And last week, faced with a forecast for chilly overnight temperatures, I knew it was harvest time.
So I present to you my 2026 vegetable garden haul.
Exactly one cherry tomato and one hot pepper. Ta-da!

Something about this year’s harvest is a little underwhelming.
I’m not sure yet what I’ll be making with my crop — maybe I’ll need to freeze some of the overflow. 😛
All joking aside, it was still nice to have a little garden this summer, even if it wasn’t quite like the old days, lol.``
❤️And that's Life, Lately.
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Until next time 😃
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Your friend and loyal consumer advocate,
Michelle Couch-Friedman
Founder/CFF (Chief Fiasco Fixer) 😛
917-841-0583
The Consumer Rescue newsletter and the articles you read on the site are fine-tuned by a team of absolutely wonderful editors (and my friends): Art Ellis, Karen Roberts, Irene Rawlings, Wendie Feinberg, Tanya Anticevic, Jennifer Finger, Robyn Whittingham, Teri Bergin, Dwayne Coward, and Chip Elam. ❤️ |




