Tales from Consumer Advocacy Land

Real stories. Real rescues. Real advice.

Hi friends,

Today’s newsletter is a little different. The featured articles are below. But first, here’s an important message from me.

Many of you have written to ask how you can support Consumer Rescue and my work here. Until now, I haven’t had a formal way to do that — but I’ve been giving it a lot of thought.

As you know, Consumer Rescue is an award-winning independent publication dedicated to helping travelers resolve problems and avoid costly mistakes. That work — including direct mediation services — will always remain free and accessible to anyone who needs help.

Across the publishing industry, many independent news organizations have begun turning to reader support as changes in how people find information online have made traditional traffic and advertising less reliable.

The way people find information online has changed significantly, especially in the past two years. Increasingly, Google provides answers directly in search results, often using snippets from independent publishers like Consumer Rescue. While that can be helpful for readers, it has made it more difficult for independent sites to sustain this kind of work through traditional traffic and advertising alone.

Some readers have independently been supporting Consumer Rescue, which has meant more to me than I can say.

Today, I’m introducing a simple, completely optional way to support Consumer Rescue. If our mission has ever helped you — or someone you know — and you’d like to ensure it continues, you can do so here:

For those who choose to support our work, there are a few simple options available, including small monthly contributions, an annual option, and a one-time contribution:

If you would prefer another way to contribute, feel free to email me directly.

To be absolutely clear: there is no paywall at Consumer Rescue or Tales from Consumer Advocacy Land, and there never will be. This is my life’s mission. My mediation services will also always remain completely free. This is simply a way for readers who value direct consumer advocacy and independent service journalism to help support it.

On a personal note, I’m also navigating a significant life transition right now, which has made it even more important for me to ensure Consumer Rescue can continue in a sustainable way.

Thank you, as always, for reading, for your support, and for being part of this community.

Warmly,
Michelle

What’s new in Consumer Advocacy Land

If you land in a foreign country with an expired tourist visa, you’ll likely be in for a nightmare experience. Just ask Sarita Charan. She flew halfway around the world to India before anyone noticed that her e-visa had expired. But moments after Sarita stepped off the long flight, immigration agents noticed — and they ordered her to return home immediately.

Michelle Couch-Friedman, Chief Fiasco Fixer

Travelers beware: An army of fake airline customer service centers is flooding every corner of the internet. They're promoted in Google search results. They're hidden behind AI-created websites. They're shown in Facebook groups, on Twitter feeds, in Quora and Reddit threads, and more. For every online platform that a traveler visits, you can be sure that representatives of these fraudulent operations are already there, too.

Michelle Couch-Friedman, ombudsman for The Points Guy

Norse Atlantic Airways customer Joanne Reston joined the airline’s official Facebook group to complain about a missing refund. At least that’s what she thought she was doing. As it turns out, that Facebook group had no affiliation with the airline. In fact, it was just a trap set by scammers posing as helpful Norse agents. 

MCF for Consumer Rescue

Until next time, friends!

Remember, Consumer Rescue is always just a click away. Our help is always fast, friendly, and, best of all, free of charge.

Of course, you can always reach me at [email protected]

Your friend and loyal consumer advocate, 

Michelle Couch-Friedman

Founder/CFF (Chief Fiasco Fixer) 

917-841-0583

The Consumer Rescue newsletter and the articles you read on the site are fine-tuned by a team of absolutely wonderful editors (and my friends): Art Ellis, Karen Roberts, Irene Rawlings, Wendie Feinberg, Tanya Anticevic, Jennifer Finger, Robyn Whittingham, Teri Bergin, Dwayne Coward, and Chip Elam. ❤️

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