⛑️Consumer Rescue presents🛟
Tales from Consumer Advocacy Land
Real stories. Real rescues. Real advice.
Happy (World Cup Final) Sunday, friends! 🤓
Let’s dive right into what’s new in Consumer Advocacy Land this week. Today I’ll tell you about a soccer fan who asked Consumer Rescue for help after he paid StubHub nearly $11,000 for one ticket to go to the World Cup Final today. Unfortunately, the seller never transferred the ticket, which would make it impossible for him to get into the game.
To make matters worse, StubHub refused to refund the missing ticket or try to find him a replacement — until 3 hours before kickoff. Only then would the company agree that the seller didn’t have a ticket to transfer.
Unfortunately, he isn’t alone in his plight. My inbox has been filling up with disappointed StubHub customers who used the site to purchase tickets to the World Cup games but never actually received them, despite the hefty costs.
Our reader read those reports and was afraid he would also be joining their ranks. He hoped I could convince StubHub to force the seller to transfer the ticket immediately or find him a new one.
So will our reader be watching the game from inside the stadium this afternoon? Find out in our first featured article. 🏟️⚽️
And, of course, I’m sharing some articles you may have missed the first time around.
Enjoy!
P.S.: There’s no “Life, Lately” today, friends. The move this week has left me in a sea of boxes to unpack, and, as you can imagine, it’s a bit overwhelming. I expect to be all settled in and back to normal in just a few days! 🤪
This Week’s Fiascos and Fixes 🔍
⚽️World Cup super fan Yoshua Quinones snagged a ticket to the final game. At least that’s what his $10,767 receipt from StubHub said. But three months later, with the big event quickly approaching, his FIFA account was still empty.
Would Norwegian Cruise Line ban a passenger just for complaining about itinerary changes? The answer likely depends on how the passenger delivers their grievance. One former NCL customer recently discovered that his complaint about a port cancellation on an upcoming cruise wasn’t well received.
And that’s an understatement.
The Beijing Tea House Scam is one of the most well-known tourist traps around the Forbidden City. Unfortunately, Lawrence Andrews had never heard of it. That is until after he was already a victim of the con game during a business trip to China
Getting a surprise hotel smoking fee reversed isn’t easy — even if you’re a non-smoker like Kelsey Russell. Or a determined consumer advocate. But it can be done. Here’s how.
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Until next time 😃
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Your friend and loyal consumer advocate,
Michelle Couch-Friedman
Founder/CFF (Chief Fiasco Fixer) 😛
917-841-0583
The Consumer Rescue newsletter and the articles you read on the site are fine-tuned by a team of absolutely wonderful editors (and my friends): Art Ellis, Karen Roberts, Irene Rawlings, Wendie Feinberg, Tanya Anticevic, Jennifer Finger, Robyn Whittingham, Teri Bergin, Dwayne Coward, and Chip Elam. ❤️ |